Best CloudWaitress Alternatives for Online Ordering

Did you know? 35% of consumers believe that ordering directly from a restaurant provides the most reliable and high-quality experience. This direct engagement makes it easier for them to place orders, reserve a table, or schedule a pickup.

For restaurants, this engagement means greater control over the customer experience, higher profits by avoiding third-party fees, and stronger brand loyalty in the long run. However, managing online orders and deliveries requires the right platform.

Sure, CloudWaitress is a popular option, but it may not have the necessary tools for growth—you don't get advanced marketing, detailed analytics, or deep third-party integrations. These missing features limit how much you can automate your operations.

Many restaurant owners also struggle with the steep learning curve of adapting to CloudWaitress. The good news is that better solutions are on the market that go beyond just taking orders.

This blog post breaks down the five best CloudWaitress alternatives. We'll discuss where they excel, what they lack, and their pricing. By the end, you'll know exactly which of the best online food ordering platforms to select for your business.

Features To Look For In CloudWaitress Alternatives

Here are some must-have features to consider while searching for the best CloudWaitress alternatives.

1. White-glove setup and full customization

Something is wrong if switching to a new platform feels like a full-time job. The best CloudWaitress alternatives remove the guesswork and handle the setup for you, migrating your menu, importing your customer data, and integrating with your existing POS system—ensuring you're operational in a few days.

When customers order online, they should feel like they're interacting with your restaurant—not a generic marketplace.

While some platforms lock you into rigid templates with little control over branding, many CloudWaitress competitors allow full personalization—from adjusting colors, fonts, and menu categories to upselling options at checkout.

2. Comprehensive reporting and analytics

How do you know if your promotions are working? How can you tell if a new menu item is a hit or a flop? When are your peak hours? Without clear data and reporting, you're making business decisions mindlessly. A strong online ordering system gives you real insights into all the key metrics that help you grow.

3. Integration capabilities

Your ordering system should fit into your restaurant's workflow—not create extra steps. You're wasting time if you have to manually update your menu, track marketing and sales performance across different systems, or re-enter customer data. Therefore, before committing to a CloudWaitress alternative, ask for a complete list of integrations.

4. Mobile optimization

It's 2025, and if your ordering system isn't designed for mobile-first experiences, you'll frustrate customers, increase drop-offs, and lose sales. You need a mobile presence that's fast, responsive and adapts to any screen size. Check if it comes with one-tap checkout and click-to-call features for quick orders.

If your existing platform lacks the insights and flexibility you need, it might be time for an upgrade. But which one is the right fit? Keep reading.

Top 5 CloudWaitress Alternatives

Here's a list of the top restaurant ordering software to help you choose.

1. RestoLabs

RestoLabs is a powerful and easy-to-use online ordering system for restaurants. You can set up and hit the ground running in under a week—minus the delays, tech struggles, and long onboarding cycles that pose challenges when using CloudWaitress.

Having served 2,000+ restaurants across 10+ countries, we've learned what truly helps restaurants grow. RestoLabs enables you to accept orders through your website, mobile app, and QR codes, while also making it easy to share your ordering link on social media platforms like Facebook and Instagram to reach more customers.

It gives you complete ownership of your customers' data, freedom from commissions, and robust POS, delivery, and payment integrations, including Stripe, Checkmate, Door Dash, and more.

Want to boost repeat orders? Nudge your customers with push notifications while engaging them with point-based rewards, exclusive coupons, and eye-catching website banners that drive repeat purchases. Incentivize larger orders with combo deals and smart promotions—designed to keep your customers coming back for more.

RestoLabs provides a 30-day free trial, enabling restaurants to risk-free explore its full suite of features. You can cancel anytime, and there are no contracts.

What RestoLabs gets right

• Intelligent order throttling and order scheduling: Enables you to take or limit orders based on your schedule or peak hours for a hassle-free workflow; customers can also schedule their orders in advance

• End-to-end store customization: Equips you to establish a unique online identity with white-glove website build-outs, custom-branded domains, and high-quality menu images

• Robust third-party integrations: Automates order-taking, kitchen communication, and payment processing by integrating it with POS systems, Kitchen Display Systems (KDS), receipt and kitchen printers, payment gateways, and delivery partners

• Multilingual ordering support: This feature eliminates the language barrier and provides a localized ordering process to your customers by supporting 10+ languages, including Spanish, Italian, English, and Mandarin.

• Multiple delivery controls: Easily manage order deliveries with area-based, radius-based, and map-based controls; set up custom delivery zones with different minimum order values and delivery fees to streamline operations and improve efficiency

• Actionable reporting: Provides detailed analytics into customer behavior, order trends, and sales performance, enabling data-driven growth—even on the most basic plans, making RestoLabs your ideal growth partner

• Competitive pricing: Delivers a robust product at an affordable price, catering to all budgets—making it a popular choice among CloudWaitress alternatives

What RestoLabs could improve

• Ongoing improvements: The marketing and loyalty program features are still evolving, with further enhancements expected soon

RestoLabs pricing

2. Deliverect

Deliverect is a software platform that streamlines online food orders for restaurants, ghost kitchens, and food businesses. It integrates third-party delivery apps (like Uber Eats, DoorDash, and Grubhub) with a restaurant's point-of-sale (POS) system, helping businesses manage orders more efficiently. Deliverect integrates online orders with POS systems, streamlining menu management, analytics, error reduction, and multi-location support for restaurant efficiency.

What Deliverect gets right

• Branded online store: Customize your online store with brand-specific colors and elements for an exceptional restaurant experience

• Order management: Simplifies online order management by integrating delivery platforms with your POS, reducing errors and streamlining restaurant operations in real time

• Smart menu syncing: This lets you assign variations to specific locations, groups of locations, platforms, or owned channels (e.g., pickup) for streamlined menu management

• Diverse payments: Speeds up table turn times by up to 10 minutes by enabling customers to scan, order, and pay using a custom QR code

What Deliverect could improve

• Poor support: Customer service responses are inconsistent and delayed, with agents often lacking the knowledge needed to assist properly

• Complex process: The onboarding experience isn't straightforward, with numerous steps involved

• Faulty integration: The integrations have been reported to be unstable, leading to missed orders and corrupted information on the user's website

Deliverect pricing

3. GloriaFood

GloriaFood is a commission-free online ordering system for restaurants backed by Oracle. It allows you to update your menu with photos, pricing changes, and new items so you can stay flexible and responsive to customer needs.

What GloriaFood gets right

• Website integration: Makes online ordering fast and easy by integrating the "See Menu & Order" and "Table Reservation" widgets into your website

• Custom menus: Simplifies menu creation with an intuitive builder that supports categories, allergen-free icons, and item modifiers

• Mobile-friendly: Accepts and manages online food orders directly from your smartphone, tablet, or iPad using the GloriaFood app for Android or iOS

• Easy pre-orders: Encourages customers to order and pay in advance by offering special discounts or promotions for table reservations

What GloriaFood could improve

• Outdated design: The UI/UX feels clunky and could use a modern redesign for better usability

• Deceptive pricing: It markets a “free direct ordering system,” but the freemium covers only pickup with cash; for online payments and delivery, it’s $30 per month

• Marketing restrictions: The platform creates marketing limitations, forcing users to purchase a marketing package for even small strategies

• Limited compatibility: As a closed system, it's primarily compatible with Oracle POS, making integration with other POS systems challenging

GloriaFood pricing

4. Otter POS

Otter POS is a multi-channel system for restaurants, food trucks/courts, cafes, and bakeries. From a single dashboard, it consolidates all on- and off-premise orders, provides comprehensive analytical reports, and even sends automated text updates to customers when their orders are ready.

What Otter POS gets right

• Diverse notifications: Alerts you in real-time when the store is offline or there are order cancellations or operational issues through mobile app notifications

• Automated promotions: Allows you to set specific goals and run coupons and discounts

• Secure payments: Accepts multiple payment options, including cash, cards, Apple Pay, and Google Pay, without extra transaction fees

• No commission: Takes zero percent of restaurant sales; all your earnings go straight into your pocket

What Otter POS could improve

• Too complex: Its overwhelming range of products makes it difficult for restaurants to determine what will actually drive results—adding complexity instead of making operations easier.

• Unreliable system: The platform is reported to be buggy and unreliable, with poor documentation and a disorganized knowledge base

• Insufficient training: Initial training is inadequate, with only a brief demonstration rather than detailed instructions

• Connectivity problems: Frequent connectivity issues occur between Otter's software and third-party platforms, resulting in disruptions

• Extra cost for POS integration: Integrating with other POS systems comes with an extra cost, making it an additional cost for restaurants not using Otter POS.

Otter POS pricing

5. Toast POS

Toast POS is a restaurant point-of-sale and management platform for quick-service restaurants (QSRs), coffee outlets, bakeries, pizza chains, fine-dining restaurants, and breweries. It also provides tools for employee scheduling, payroll, and overall staff management.

What Toast POS gets right

• Built-in guest management: Collects relevant guest information and facilitates communication via an integrated email platform to create custom Banquet Event Orders (BEOs), quotes, and contracts

• Location-based pricing: Helps set varied prices for menu items across locations with a single click

• Marketing tools: Enables you to add role-based permissions to your storefront and automate discounts and loyalty program workflows

• Kiosk ordering: Allows customers to order from kiosks in the front-of-house while the kitchen display system keeps your back-of-house running seamlessly

What Toast POS could improve

• Hidden costs: The free starter plan often comes with costly processing rates, which may not suit small-scale restaurants

• Poor integration: The online ordering platform is exclusive to Toast POS, making it unavailable for restaurants using other POS systems.

• Limited functionality: It’s primarily a POS platform, with online ordering as an added feature; this lack of focus results in product glitches and subpar customer support

Toast POS pricing

Why RestoLabs Is the Best CloudWaitress Alternative

Choosing the right online ordering system affects your daily operations, customer experience, and bottom line. A platform that doesn't fit your workflow will slow you down, create extra manual work, and limit growth.

RestoLabs is built to scale with you:

• Custom-branded ordering: This keeps your restaurant's identity front and center with a fully white-labeled platform

• Seamless integrations: Syncs with your POS, KDS, payment gateways, and delivery partners

• Advanced analytics: Shares real-time numbers on sales, customer trends, and order performance

• Transparent pricing: Offers flexible plans that grow with your business—no hidden fees or commissions

It delivers the perfect balance of customization, efficiency, and data-driven insights—so you can focus on running your restaurant, not fighting your tech. Think of it as a feature-rich, cost-effective alternative to CloudWaitress.

What's the best way to know if RestoLabs is apt for you? See it in action. Book a demo today and get a firsthand look at how it works.