Serving Profits on a Platter: 6 Best Online Ordering Systems for Restaurants in 2025

Picture this: It's Friday night, and a family is casually scrolling through their phones, craving a delicious meal. They quickly discover your restaurant, browse your enticing menu, customize their order, and pay—all in just a few seconds—and start tracking their delivery. Yet, despite this seamless experience, many restaurants struggle to keep up, facing challenges like high third-party commissions, lost customer data, and cumbersome manual processes that hold them back.

Now, imagine another scenario where they stumble upon a slow ordering platform. Frustration mounts as they struggle to navigate through the clunky menu. After wasting too much time, they abandon the idea of ordering from your restaurant and quickly turn to a competitor, eager to find a smoother, faster experience.

What do you think makes the difference? 

Customers are still looking for more than just good food. They need convenience, customization, and speed in online ordering. To meet all of this, you need an excellent ordering system. 

With global online food delivery expected to hit $1.45 trillion by 2027, investing in innovative ordering solutions is no longer optional. Choosing the right online ordering system for restaurants that aligns with your operations is crucial. It helps build customer loyalty, streamline operations, and eliminate high commissions.

In this blog, let’s explore how the right platform solves these challenges and transforms your restaurant’s online future. 

Top Online Ordering Systems for Restaurants in 2025

Here is a handpicked list of the top 6 online ordering systems that can streamline your process. Ready to learn about their features, pros and cons, and ratings? Dig in!

1. Owner.com

If you run a mid-sized restaurant and are looking to grow your brand and increase online orders, Owner.com might seem like a good fit. While Owner.com can effectively drive more online traffic and sales, the ongoing expenses may be a significant concern for restaurant owners aiming to expand without overextending their budgets. 

Pros:

• Builds customized landing pages and mobile apps that reflect your restaurant’s personality, making it easy for customers to order.
• Connects with DoorDash’s driver network to handle deliveries, so you can focus on your restaurant while they handle logistics.
• Sends automated email and text campaigns to keep your customers engaged and coming back for more.
• Provides real-time data to help you understand your customers and make smarter decisions for your business.

• Promotions and discounts are easy to set up on your website, keeping customers excited about your offers.
• You can easily update menus and manage orders without any technical skills.

Cons:

• Despite Owner.com’s claim to cater to small and medium-sized businesses, their $499 monthly subscription fee is among the highest in the market, resulting in higher recurring expenses for restaurants.
• They have a significant upfront setup fees in the range of $1000 to get started. Plus each new location incurs a $299 subscription fee, which can quickly add up to restaurant owners looking to expand. 
• Owner.com charges a 5% commission on every order, which is typically passed on to the customer. While this may seem like a non-direct cost to the restaurant, it can negatively impact customer retention. Furthermore, it can place restaurants at a competitive disadvantage, especially when alternative platforms like Restolabs have no additional fees.
• According to customer reviews on accredited sites like G2, they lack strong integrations with key POS systems, payment processors, and loyalty programs.
• Users have reported that they could benefit from better customization tools for branding.

What Customers Say:

“I’m Ranjith, owner of Tomatoes II Pizzeria in Carnegie, Pennsylvania. Owner.com helped me cut costly third-party commissions and build loyalty through personalized offers. Their online ordering system for restaurants has a user-friendly website and insightful dashboard transformed my business, while their team, especially Eva Peter, provided exceptional support. Owner.com’s fair and transparent approach makes them a standout partner for restaurant owners. Highly recommend!”

Customer Rating: 4.9 / 5

2. GloriaFood

If you’re running a small restaurant and need an online ordering platform that’s easy and budget-friendly, GloriaFood could be just what you’re looking for. It’s simple to set up, free for pickup, and helps you begin without a hitch.

Pros:

• Helps you with upselling dishes by highlighting popular items and suggesting extras at checkout. 
• Offers basic delivery management tools to maintain smooth operation. 
• Lets you create basic deals and discounts.

• Access to reliable customer service.
• Adding photos, updating your menu, and creating deals is smooth sailing.
• Since they prioritize mobile functionality, it is easy for customers to order directly from their smartphones.

Cons:

• The free plan has limited capabilities, allowing only for pickup operations. You can't process payments through your online portal and must handle them in-house during pickup, which hinders your ability to meet evolving customer needs.
• While the platform advertises as free, to run your online ordering operation, there is a $29 per month subscription fee to accept and process online payments.
• The product's limited customization options may not accommodate the needs of restaurants with more demanding operations.
• According to reviews on trusted sites like G2, some customers have run into issues with POS integrations and find the design choices to be quite limited.

What Customers Say:

GloriaFood has revolutionized our online ordering system, making it seamless and user-friendly for both our staff and customers. It has significantly enhanced our efficiency and customer satisfaction,  Team Pez Gallo, Pez Gallo Sushi & Cevicheria

Customer Rating: 4.6 / 5

3. RestoLabs

RestoLabs can be your ideal partner if you’re seeking high-level customization, a clear brand identity, and maximizing profits through direct orders without incurring high costs. Bonus? You can launch your online ordering site within a week!

At RestoLabs, we're here to help your restaurant shine with its very own branded ordering system. You'll build direct connections with your customers and avoid those high third-party fees. Additionally, our user-friendly tools and dedicated support team make setting up an online ordering system effortless, regardless of your restaurant’s size.

Pros: 

• Find your customers wherever they are - through websites, mobile applications, social media, or even through QR code dine-in ordering.
• Take control of your deliveries with optimized solutions for managing delivery areas, busy hours, and peak times using radius and zipcode-based map tools.
• Restolabs analytics offers deep insights into sales, customer behavior, and product trends, enabling precise forecasting of peak hours and consumer preferences. This empowers businesses to tailor promotions, boost engagement, and make informed, strategic decisions for growth.
• With over 100 integrations, Restolabs effortlessly connects your online ordering system to your POS.
• Restolabs supports more than 10 languages, allowing you to seamlessly serve a diverse and global customer base.
• With our customizable menu dashboard, you can quickly update menus, easily create combo deals, and effortlessly manage orders, all without needing technical expertise.
• Automated order throttling lets you limit incoming orders, improving efficiency and preventing overloads during peak times.
• With PCI compliance, Restolabs provides secure and reliable payment processing, ensuring smooth transactions, building customer trust, and reducing the risk of fraud.
• Restolabs ensures your ordering site looks great and works smoothly across all devices, from smartphones to desktops, providing a great user experience for your customers.
• Restolabs robust integration with loyalty programs drives customer engagement, fosters brand loyalty, and encourages repeat visits with rewards, gift cards, personalized offers, and loyalty points.

Cons: 

• The website design templates have fewer options compared to other design-centric platforms.
• Loyalty program features can be expanded basis the need.

What Customers Say:

Pedro Luis A., Restaurant Manager at Etxanobe Restaurant, shares his experience:

“RestoLabs is highly functional and easy to use, especially with its predesigned templates that simplify menu customization for users like me. It offers great value for money and fits our business needs perfectly, ensuring reliable service. Whether creating a custom menu, improving customer experience, or boosting efficiency, RestoLabs consistently delivers results for restaurant owners like us.”

Customer Reviews: 4.7 / 5

4. Toast

Looking for a solution to manage both online ordering and in-house operations? Toast simplifies workflows and helps improve efficiency for both staff and customers. It is designed to work exclusively for restaurants using its POS system.

Pros:

• Online ordering can be integrated directly with its POS system, so orders from dine-in, takeout, and delivery are managed in one place.
• Provides loyalty tools to create and manage promotions, and discounts to keep customers coming back.
• Features a user-friendly interface that makes it easy for customers to place orders online and for staff to manage them seamlessly.
• Includes detailed analytics to give you insights into sales, popular menu items, and customer preferences, helping you make data-driven decisions.

• The platform enables easy updates to menus, including pricing and item availability, ensuring consistency across all ordering channels.
• Toast ensures secure transactions with data protection.

Cons:

• Toast focuses mainly on its POS system, which makes its online ordering features less robust and flexible compared to those of dedicated platforms.
• Toast’s online ordering platform is exclusive to its POS users and cannot be used independently, limiting its reach to a broader customer base.
• Many users have expressed frustration with Toast’s slow and unresponsive support, with complaints frequently shared on Reddit and other forums.
• With significant setup costs and ongoing fees, Toast is better suited for restaurants that can fully leverage its more involved features.

What Customers Say:

“Toast has changed the way we operate. We try to do double points on times we are not as busy, to encourage customers to come in and get more points. Mondays from 2-4 were not as busy, but bringing email marketing and loyalty program in really did make our restaurant a lot busier than we would be on a regular Monday”, said The Vasquez brothers of Oscar’s Authentic Mexican Grill.

Customer Rating: 4.2 / 5

5. BentoBox

Want to take your restaurant's online identity up a notch? BentoBox might be the right solution for you. It’s designed to help you showcase your restaurant’s unique brand, attract more customers, and streamline your digital operations.

Pros:

• Creates visually appealing websites that reflect your restaurant’s style, making a great first impression on visitors.
• Helps manage reservations and events, offering tools to manage them online.
• Supports gift card sales and merchandise, providing additional revenue streams for your restaurant.
• Offers basic email marketing and SEO tools to help you reach more customers and grow your audience.

• Simplifies table reservations with a user-friendly platform.

Cons:

• Bentobox's pricing structure is not upfront, requiring potential customers to sign up for a demo or express interest before revealing costs. This hidden pricing model can be frustrating for restaurant owners who prefer transparency upfront.
• BentoBox charges an additional $40-$60 per month for online ordering, making it pricier beyond their foundation plan. 
• With BentoBox, while updating your menu and promotions is straightforward through their simple dashboard, you'll often need to rely on their support team for website setup and managing your ordering portal.
• BentoBox's backend UI/UX lacks intuitiveness and feels a bit convoluted, making it less user-friendly.
• BentoBox has a lengthy setup process for launching the ordering platform and website, yet restaurants are still billed the monthly subscription fee during this waiting period.
• Some integrations with other software systems could involve additional costs and setup time.

What Customers Say:

John Gonzalez, The Manager at Señor Burrito says, “BentoBox has been fantastic for our restaurant. When a customer orders from the website, there’s no tablet involved — the ticket just prints out from our POS. We can see that it’s an order from BentoBox, when they need it, the person’s name, their contact info. Everything we need.”

Customer Rating: 4.4 / 5  

6. LunchBox.io

Lunchbox is a restaurant online ordering platform that offers flexible solutions to simplify online ordering, marketing, and customer loyalty. It allows customers to order through your website or mobile app, providing a seamless user experience. By synchronizing orders from multiple channels, including third-party delivery apps, Lunchbox makes order management effortless.

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Pros:

• Create personalized loyalty programs and build strong customer relationships that encourage your customers to come back.
• Send tailored emails, texts, and push notifications to engage your customers effectively.
• Scan-to-pay features make the payment process smoother for your customers.
• Manages multi-location sales orders, menus, and reports from a single dashboard to ensure consistency and ease of management.

Cons:

• Customers encounter difficulties with menu updates, order notifications, and delivery systems, hindering operational efficiency.
• Essential features such as SMS notifications, loyalty tools, and menu modifications offer limited functionality.
• Integrating with POS systems and other essential tools have proved to be complex, requiring additional time and resources.  
• The slow onboarding process and delayed response times negatively impact the customer experience.
• Despite its sleek design, the platform experiences technical glitches, and customization options are limited, reducing flexibility for users. 
• Ongoing issues with autorenewals and high cancellation penalties, create uncertainty for users. 
• The lack of pricing transparency, leads to unpredictability for growing businesses.
  
  

What Customers Say:

“One of the reasons we chose Lunchbox is because I felt that there was good synergy in terms of how we approach work – responsive, quick, smart.” - Brian Helfrich, CEO, Summit Coffee.

Customer rating: 1.5/5

How to Choose the Right Online Ordering System For Restaurants

Selecting the right online ordering system for your restaurant depends on your specific needs and challenges. Restolabs addresses a wide range of pain points across different restaurant types, offering tailored solutions to help you grow your business. Here's why Restolabs stands out:

Independent Restaurants: Struggling with high third-party commissions and limited online presence? Restolabs offers a commission-free platform, a custom-branded website and app, and full customer data ownership, helping you keep more of what you earn and connect directly with your customers.

Quick-Service Restaurants (QSRs): High order volumes and a lack of repeat customer tools can be a challenge. Restolabs ensures seamless POS integration, fast workflows, and loyalty rewards that drive repeat orders, making your operations smoother and more efficient.

Ghost Kitchens: Low brand visibility and managing multiple virtual brands can be overwhelming. Restolabs provides multi-brand management under one dashboard, alongside powerful marketing tools and analytics to increase visibility and drive growth.

Medium-Sized Chains: Inconsistent customer experience and costly custom solutions can hinder scalability. Restolabs centralizes order management across locations, offering insights into customer behavior that help you improve your service and grow.

Casual Dining Restaurants: Struggling with limited online branding and low customer engagement? Restolabs offers integrated loyalty programs, and personalized webpages that help boost customer interaction and increase retention.

At Restolabs, we understand that managing a restaurant is no small task, which is why our platform is designed to simplify online ordering and improve operational efficiency. With commission-free transactions, seamless POS integration, real-time order tracking, and advanced marketing tools, we make it easier for you to focus on what matters most—delighting your customers.

Ready to see the difference? Try Restolabs with a free 30-day trial and discover how our solutions can work for you.