Think about this: You order food online and after 30 minutes your hot soup arrives cold, cold sushi arrives warm and your crusty pizza arrives soggy. How would you feel? Disappointed? You might even decide to ditch the restaurant in the future.
America is changing and so are its food habits. People don't want to waste time standing in long queues to get the first coffee of the day. They no longer have to set a reminder to book a reservation at the upscale restaurant downtown.